Privacy Policy

A Legal Disclaimer

The information in this Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Cool + Calm Spa makes no representations or warranties regarding compliance with all applicable laws. Privacy requirements may vary by location, and we encourage you to consult with a qualified legal professional to ensure your policies meet your specific obligations.

Privacy Policy 

Cool + Calm Spa (“we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a service, or interact with us online or in person.

1. Information We Collect
   We may collect the following types of information:
   • Personal Information: Name, email address, phone number, billing address, and payment details when booking or purchasing.
   • Booking Information: Services you select, appointment times, and preferences.
   • Technical Information: IP address, browser type, device information, and cookies when you visit our website.
   • Optional Information: Preferences such as massage type, therapist preference, or wellness notes if you choose to share them.

2. How We Collect Information
   • When you book a service through our website or in person.
   • When you sign up for email updates, promotions, or loyalty programs.
   • Automatically through cookies and analytics tools when you browse our site.

3. Why We Collect Information
   We collect your information to:
   • Process bookings and provide spa services.
   • Send confirmations, reminders, and appointment updates.
   • Improve our services and website experience.
   • Share promotions, wellness updates, or offers if you choose to opt in.
   • Comply with legal and financial obligations.

4. Sharing of Information
   We do not sell your personal data. We may share information only:
   • With trusted service providers who help operate our spa and website, such as booking platforms, payment processors, and email systems.
   • If required by law, regulation, or legal process.
   • To protect the safety, rights, or property of our clients, staff, or business.

5. Your Privacy Rights
   Depending on your location, you may have rights under privacy laws to:
   • Access, update, or correct your information.
   • Request deletion of your personal data.
   • Opt out of promotional communications.
   • Restrict or object to certain data processing.
   To exercise your rights, contact us at info@coolandcalmspa.com.

6. Minors’ Privacy
   Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will delete it promptly.

7. Data Security
   We use reasonable safeguards to protect your information, including secure payment processing, encrypted systems, and limited staff access. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Cookies & Tracking
   Our website may use cookies and similar technologies to enhance browsing, analyze traffic, and improve site performance. You can manage cookie settings through your browser preferences.

9. Updates to This Policy
   We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us
    For questions about this Privacy Policy or your personal data, contact us at:
    Cool + Calm Spa
    Email: info@coolandcalmspa.com
    Address: 7206 North Loop Drive, Suite H, El Paso, TX 79915